If there's anything wrong with your order then you first need to raise the issue with the seller. To make customers feel more secure when shopping on their online marketplace, AliExpress offers customers protection with their Buyer Protection scheme. Does AliExpress offer any buyers protection? With this in mind, we’re hoping to see some similar deals this upcoming Friday, November 24, but we advise checking AliExpress a week or so before Black Friday to see if any early deals have come rolling in. In 2021, AliExpress did have a Black Friday sale, which started before the big day, where we saw up to 70% off items. When purchasing from AliExpress you can order as many or as little of the item that you'd like with no minimum order value. No, this is one of the main differences between AliExpress and Alibaba. It's always best to follow the usual advice for online marketplaces when ordering from AliExpress, so be sure to read the feedback for the seller and avoid any deals that seem too good to be true. AliExpress is a marketplace rather than a retailer, so you’re really ordering from a smaller retailer advertising on AliExpress. Yes, AliExpress is legit but the quality of service and the goods you receive are dependent on who you order from. On this page, you’ll also find an FAQ section that may be able to answer your queries. To access it, head to the ‘Help Center’ page on the website. How do I contact AliExpress customer service?ĪliExpress has an online live chat function that runs 24/7 so help is always at hand. Premium shipping costs more money and the cost varies depending on the order. AliExpress standard shipping, on average, takes between 15-45 working days and premium shipping takes 7-15 working days. You can choose from either standard shipping or premium shipping if you want your order to arrive faster. With products that don’t have free shipping, you’ll be able to see how much it will cost when you get to the checkout. You’ll be able to see if an item qualifies for free shipping when you’re on the product description page. Yes, free shipping is available on some of AliExpress’ products. Frequently Asked Questions Does AliExpress offer free shipping?
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